Call Center bingo

• "Hold on, let me check."
• Unexpected hold music change
• Angry customer wants a supervisor
• Muted microphone accident
• Unexplained line disconnect
• "I've never encountered this before."
• Forgot to ask for the account number
• Mention of "the previous agent told me..."
• "Can you spell that for me?"
• Call interrupted by background office noise
• "Is there anything else I can assist you with?"
• Spilled coffee while on a call
• Static-filled connection
• Wrong department transfer
• Dropped call after long hold
• "I understand your frustration."
• Celebratory bell rings in the background
• Background coworker laughter
• Excessive use of "um" and "uh"
• Customer's dog barking
• The phrase "system is a bit slow today"
• Two calls on hold at the same time
• Received call from the same customer twice
• Customer trying to troubleshoot their device
• "Let me escalate this for you."
• Customer gives a life story
• "Have you tried turning it off and on?"
• Customer on a barely audible phone line
• Technical jargon confusion
• Overly enthusiastic customer
• 3-minute silence while the customer checks something
• The "I was just on your website" introduction
• Birthday or anniversary wish to a customer
• Awkward goodbye exchange
• "Can you hear me now?"

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